Dr Caroline Horner is an executive coach, consultant and educator with more than 20 years’ international experience. She works with leaders, helping them to create the impact they want on the world and to thrive during times of transition.

As managing director of i-coach academy, she has created one of the UK’s most respected coaching programmes and enabled hundreds of aspiring coaches to reach the highest professional standards. Before establishing i-coach, Caroline worked as VP Marketing for NatWest Card Services, as well as other management roles across the IT, Telecommunication and Corporate Communications sectors in the UK and South Africa.

Caroline’s aim is to deliver organisation effectiveness through individual and team excellence. Her key focus is on challenging both corporate and personal paradigms to help individuals, teams and organisations enhance their capacity to learn and perform in ever-changing environments.

As a coach Caroline creates a safe, confidential and non-judgemental space in which you can explore issues in fresh and inspiring ways, helping you to gain new insights and make important choices. She acts as a mirror, supporting you to spot patterns that may limit your effectiveness and find answers to your challenges. Acknowledging that everyone works in a system, Caroline will facilitate your awareness of the wider context and help you understand and influence for greater impact. Caroline works with clients to examine their perceptions and interpretations of the world and to experiment with new behaviours. The experience is often challenging, sometimes surprising but always illuminating. Caroline’s approach works well for those that are curious about themselves, open to challenge and motivated to learn and make a difference.

Some of the outcomes are straightforward and business-oriented – more effective leadership; enhanced team and organisation engagement; greater influence and resilience; a successful transition to a new role or career. Other outcomes – such as confidence, fulfilment, meaning and a sense of purpose – are less tangible but equally important.

Caroline frequently works with leaders, board members and senior teams across the public, private and not for profit sectors. While her clients include multinationals and government organisations such as the UN, Ministry of Defence, Royal Navy, Department of Work and Pensions, InfraRed Capital Partners, GSK, Airbus, Mid-Cheshire Foundation Trust, NHS Leadership Academy and Deloitte, Caroline is equally at home working with individual entrepreneurs and small businesses.

Caroline’s qualifications include a Doctorate in Coaching Psychology from Middlesex University; an MBA (Distinction) from Imperial College, London; Caroline is an accredited mediator and holds the European Mentoring and Coaching Council (EMCC) EIA award at Master Practitioner level. She is trained in a range of psychometrics including Hogan and has BPS Level A and B accreditation. A member of the EMCC and ICF and has regular supervision for her practice.

“Caroline has helped me unlock answers and strategies acting as an objective sounding board for my ideas. She has encouraged me to play to my strengths and position myself as someone really taking an external view, to be braver and think bigger.”
Partner, City of London law firm


“I would recommend Caroline without a second’s hesitation – particularly to anyone who finds themselves at a major life crossroads. Her ability to offer constructive input without ever sounding remotely patronising was hugely impressive.”
Air Vice Marshal, RAF


“It takes an outstanding individual to crack longstanding beliefs and behaviours … Caroline’s determination to succeed and support me through this journey is a gift.”
Head of Digital, Government Department