Cancellation Policy

A commitment to attend one of i-coach programmes, seminars or events is entered into either through the submission of a booking request (via email or i-coach’s website) or the submission of a completed application form. Through the submission, the individual is entering into a contractually binding agreement with i-coach and is giving their acceptance to abide fully with the published terms and conditions applicable to the particular programme, seminar or event.

Terms and conditions plus fees payable for i-coach’s programmes, seminars and events are published on i-coach’s website (www.i-coach.com). It is the individual’s responsibility to ensure they have read and understood the terms and conditions that applies to the accredited or academic accredited or academic programme, seminar or event to which they have booked.

Payment

On receipt of a booking request or application form, a place will be held for the individual by i-coach and an invoice raised.

For seminars and events (including Skills Assessment Days) fees are payable in full on receipt of the i-coach invoice

If more than 30 days prior to the accredited or academic programme start date, a deposit totaling 20% of the total fee is payable on receipt of the invoice with the balance payable 20 working days prior to the start date

Where there are fewer than 30 working days prior the start date, the total fee must be paid in full on receipt of the invoice

For programmes being paid in ‘tranche’ (installments) an administration fee will be added to the total cost and will appear as a separate item on the invoice

For Skills Assessment Days fees are payable in full on receipt of the i-coach invoice

Exceptions

Administration fees, where billed, are non-refundable

Skills Assessment Days fees are non-refundable in the event of cancellation by the delegate

Programmes, seminars or events (including Skills Assessment Days) rescheduled by i-coach which result in the individual being unable to attend the rescheduled date(s) will result in any monies paid (less any administration fee) being refunded and no further cancellation charges applied

In the event the individual is unable to attend a booked accredited or academic programme, seminar or event they have the right to offer a substitute to attend in their stead to avoid incurring cancellation charges subject to i-coach’s agreement

Cancellation of an programme, seminar or event by i-coach with no rescheduled date(s) offered will result in a refund being made (less any administration fee)

If an individual is unable to pay the total accredited or academic programme fee in one sum a Tranche Payment Plan can be arranged at the discretion of i-coach. Each request of this nature will be considered on a case-by-case basis. In every event, however, all payments must be paid in full in accordance with the agreed Tranche Payment Plan. Failure to pay an agreed tranche without the express agreement of i-coach will result in the individual being withdrawn from the programme in which they are participating. Please be aware payment in tranches is subject to a one-off administration fee which is non-refundable in all circumstances

It is the individual’s responsibility to ensure they have read and understood the Terms and Conditions that apply for every accredited or academic programme, seminar or event onto which they have been booked. For special events which may have their own specific Terms and Conditions the individual is obliged to abide by those specific Term and Conditions

Terms and Conditions – Seminars & Events

If you have to cancel a seminar or event, we will provide a refund as detailed below, less an administrative charge of £20.

NB If the individual is able to offer a substitute to attend in their stead, subject to i-coach’s agreement, no monies will be forfeit and no administrative fee charged.

Terms and Conditions – Accredited or Academic Programmes

Cancellation more than 40 working days (Mon – Fri) prior to the date of commencement of programme = no charge

Cancellation more than 30 working days (Mon – Fri) prior to the date of commencement of programme = 20% of total fee is forfeit

Cancellation fewer than 30 working days (Mon – Fri) but more than 15 working days (Mon – Fri) prior to the date of commencement of programme = 50% of all monies paid or owed are forfeit

Cancellation fewer than 15 working days (Mon – Fri) prior to the commencement of a programme or withdrawal from a programme once it has commenced = 100% of any monies paid or owed are forfeit

In the event a student proves to be unsuited for an accredited or academic programme onto which they have enrolled, i-coach reserves the right to terminate the relationship and payment will only be due for the modules / interventions received to that point plus a one-off administration fee

In the event a student finds they are unable to continue with the accredited or academic programme onto which they have enrolled, regardless of reason, they must inform the Programme Director in the first instance then document their reason(s) for withdrawal and submit to the appropriate central office in South Africa or UK. Each case will be reviewed on a case by case basis by i-coach Directors. Should the student’s rationale for withdrawal part-way through their accredited or academic programme be accepted and supported by the i-coach Directors, payment will only be due for the modules / interventions received to that point

Any agreed Tranche Payment Plan must be strictly adhered to by the delegate. Changes to a Tranche Payment Plan can only be made with the express permission of i-coach. Failure to adhere to an agreed Tranche Payment Plan may result in the delegate being withdrawn by i-coach from the programme in which they are enrolled.